Question 1

Will our dog be suitable for Daycare/Boarding?

Accepted Answer

Like people we're all different. For dogs who are truly dog-social, attending daycare / boarding with a limited number of dogs can be a great outlet for their physical energy. However often times it may not be. Dogs who are stressed, anxious, reactive, or otherwise struggle with interactions with other dogs are not good candidates for daycare / boarding. For some, sharing their private space with multiple dogs can be very stressful. To help minimise this, we keep our groups small and only mix dogs who we feel with enrich each others experience. Home boarding generally suits social and well mannered dogs well.

We also recommend to all owners especially, if this is their dogs first time away from home. Prior to staying with us they stay with a family member or friend etc. This is so we can hear any feedback about how they felt during their time away.

Our trial day / night is there to assess whether we are the right environment and can give the most enrichment for your dog.

If you have a nervous dog, get in touch to see how we can gradually introduce them to a home environment and build their confidence.

If we decline a dog after their trial day, please believe us when we say it's not personal. Our responsibility is to the welfare of your dog and the dogs in our care.

Question 2

Do you accept Ad-Hoc Boarding?

Accepted Answer

We do but only for our regular daycare clients who attend for a minimum of once a week. We do not accept ad-hoc boardings otherwise.

Question 3

What is Home Boarding?

Accepted Answer

Home Boarding is as it sounds, boarding for your dog in a home environment rather than kennels or a commercial unit. Your dog will live with us inside our home as part of our family. We don’t use any kennels.

Question 4

Does my dog need to be well behaved for Daycare & Boarding?

Accepted Answer

In short - Yes. Although we do not expect perfect behaviour from our doggy guests, a certain baseline of good behaviour is required as they will be living in our home. We cannot accept dogs who toilet or mark indoors, are destructive or are reactive or aggressive with other dogs.

Question 5

Can you collect and drop off our dog/s?

Accepted Answer

Yes we can and this is included in our service at no extra cost.

Question 6

Do we give you keys to our house?

Accepted Answer

This is entirely up to you. The majority of clients consider it easier to give us the keys. The clients keys are added to an unrecognisable blank tag which contains no personal information. And is only recognisable to us. 
 
Our insurance covers us for lost keys and the refitting of new locks should the worst happen. However in 5 years we can safely say we have never lost a key.
 
Some clients also make use of a keysafe attached somewhere inconspicous which we are given the code to.

Question 7

What are your operating hours?

Accepted Answer

We are open 7 – 6 in the weekday and 9 – 5 at weekends. You can contact us between these hours or request a call back on our contact page.

As we are a private residential property we do not accept visits without a booking. To view the premises please arrange a meet & greet appointment.

Question 8

Will you send us videos? Photos?

Accepted Answer

100% Try and stop us! We love taking videos and photos and find this helps assure clients of their dog responding well to their walker and other dog friends. It also allows us to let you know of what your dog has been up to during the walk or boarding.

Question 9

Do you take puppies?

Accepted Answer

Yes, we provide day care and home boarding for puppies. Dogs must have received all vaccinations before a meet & greet can be arranged. Our puppy policies ensure your puppy is given suitable rest time and are eased into activities slowly.

Question 10

Do you take intact males and unspayed bitches?

Accepted Answer

Yes up until the age of 8 months, however, after this it is common to see behavioural changes in a group environment. This isn't always the case but to keep dominant and disruptive behaviour to a minimum, this is our policy. We do take unspayed bitches but only if they are not in heat or pregnant.

Question 11

What size dogs do you take?

Accepted Answer

We cater to all dog sizes.

Question 12

Where will my dog sleep?

Accepted Answer

At your Meet & Greet appointment, we will take down details of your dogs usual routine, including where they sleep. We carry across the home routine to the boarding environment. We find this familiarity in structure helps the dogs to settle easier.

Question 13

Are the dogs ever left alone?

Accepted Answer

No, we pride ourselves on our ability to provide constant companionship for your dog during their stay. Dogs are never left unattended in the property for any period of time.

Question 14

Will my dog be crated?

Accepted Answer

No, we do not crate any of our dog guests unless an owner requests this as part of their normal sleeping routine. Dogs who are crate trained must have a size appropriate crate provided for them at drop off.

Question 15

What is a Meet & Greet?

Accepted Answer

Meet & Greets are the introductory meeting for you and your dog. They consist of the following:
 
– A meeting outdoors (preferably a park) so we can see what your dog is like amongst other people and other dogs. 
– Answer any initial questions 
– Observe what your dog is like interacting with other dogs
– Any questions you may have
– Welcome pack with further details
 
We ask that you plan an hour for these sessions.

Question 16

Are Meet & Greets compulsory?

Accepted Answer

Yes, Meet & Greets are essential for the comfort of all dogs for both walks and/or during their stay, as well as a regulatory requirement. It also allows us to assess behaviour and suitability for whether your dog is suitable for our pack and the home boarding environment.

Question 17

How do I book a Meet & Greet?

Accepted Answer

Get in touch with us via our contact page.(javascript:void(0))

Question 18

Are you insured?

Accepted Answer

Yes, we know how important it is in covering the protection of your dog/s from all eventualities. Which is why we have the highest levels of insurance available from two brokers: Protectivity Insurance and Pet Business Insurance.

Question 19

How do I book?

Accepted Answer

Once your dog has passed their Meet & Greet session and has been onboarded you will be able to book a visit with us. If its your dogs first time boarding with us they will need to complete a trial night first which can only be booked online via our software 'Kennel Booker'.

Question 20

How do we pay for Boarding?

Accepted Answer

We require full payment at the time of booking. Your dates are not secure until this has been received. We need a minimum of two weeks notice prior to your boarding date for any cancellations. Refunds will not be issued for any less than two weeks notice.

Question 21

How do I pay for Daycare?

Accepted Answer

Regular day care bookings are booked and paid for using our booking software and Stripe Payment Provider.

Question 22

What is your cancellation policy?

Accepted Answer

We require 2 weeks notice of cancellation for board bookings.

We require 24 hours notice of cancellation for daycare bookings.

Refunds will not be issued outside of these times.

50% of the payment will be required if we arrive and:
 
1) Cannot gain access to your property due to the client double locking doors, setting new alarm codes without informing us etc.
 
2) Where your dog is sick or injured and it is not in the best interest of the dogs health to provide daycare or board on that day.
 
100% of the payment will be required if we arrive and:
 
1) The client forgot to cancel.
 
2) Where the weather you deem not suitable for us to take your dog.

Question 23

What do I need to bring to my booking?

Accepted Answer

For day care, we just require your dogs lead, harness if they have one and any food if they eat during the day.
 
For home boarding, we ask you bring their lead, harness, enough food for their stay plus extra in case of flight delays etc. You can also bring along a piece of clothing that smells like you, this can act as a comforter for dogs and help them settle quicker.
We provide all bowls, treats, bedding and toys for dogs.

Question 24

What dogs will my dog be walking with?

Accepted Answer

We walk with a maximum of 6 dogs who have all been assessed at their initial Meet & Greet for behaviour and friendliness. So it's safe to say all will be firm friends in no time.

Question 25

Can we provisionally book dates for boarding before a meet and greet and a trial day?

Accepted Answer

In short - no.

Question 26

Will my dog be allowed off the lead?

Accepted Answer

In short yes but only if we deem it safe to do so. Gradually as we get to know your dogs they will be given a longer lead in the form of a training lead. And recall will constantly be practised with your dog before they will be allowed off the lead. We will also ask you to sign paperwork giving us permission to do this.

Question 27

Will you board my dog if it has been turned away from other daycare / boarding establishments?

Accepted Answer

If you have been turned away from other boarding / daycare establishments please let us know the reasons given, as undoubtedly we will discover this out for ourselves if and when you have booked a trial day / night with us.

We are looking for similar things on the trial day / night as most establishments but not always. So it is always worth having the discussion prior to engaging our services further and avoiding disappointment.

DOG

WALKING & BOARDING

FAQ

FAQ